Management lessons from Mayo Clinic : inside one of the world's most admired service organizations /
Berry, Leonard L.
Management lessons from Mayo Clinic : inside one of the world's most admired service organizations / Leonard L. Berry, Kent D. Seltman. - New York : McGraw-Hill, 2008. - xv, 276 p. : ill., ports. ; 24 cm.
Includes bibliographical references and index.
Contents The 100 -year brand Preserving a patient - first legacy Practicing term medicine Practicing destination medicine Partnering for leadership Hiring for values- and talent Orchestrating the clues of quality Creating , extending and protecting the brand Investing in tomorrow's organization Realizing human potential Index
9780071590730 0071590730
Hospitals and other health facilities
WX28 / B26
Management lessons from Mayo Clinic : inside one of the world's most admired service organizations / Leonard L. Berry, Kent D. Seltman. - New York : McGraw-Hill, 2008. - xv, 276 p. : ill., ports. ; 24 cm.
Includes bibliographical references and index.
Contents The 100 -year brand Preserving a patient - first legacy Practicing term medicine Practicing destination medicine Partnering for leadership Hiring for values- and talent Orchestrating the clues of quality Creating , extending and protecting the brand Investing in tomorrow's organization Realizing human potential Index
9780071590730 0071590730
Hospitals and other health facilities
WX28 / B26