TY  - BOOK
AU  - Buckman, R.
TI  - Practical plans for difficult conversations in medicine: strategies that work in breaking bad news 
SN  - 9780801895579 (hardcover : alk. paper)
PY  - 2010///
CY  - Baltimore
PB  - Johns Hopkins University Press
KW  - General Medicine, Health Professions
KW  - Truth Disclosure
KW  - Communication
KW  - Physician's Role
KW  - psychology
N1  - Includes bibliographical references and index; Some "can't go wrong" tips -- Breaking bad news : the SPIKES protocol -- Disclosing error : the CONES protocol -- Managing conflict and escalation : the HARD protocol -- Giving information effectively : the SAFER protocol -- Requesting autopsy or organ donation -- Conclusion : putting it all together and making a difference in communication
ER  -