Practical plans for difficult conversations in medicine : strategies that work in breaking bad news - Buckman, R. (Baltimore : Johns Hopkins University Press, 2010)
Some "can't go wrong" tips -- Breaking bad news : the SPIKES protocol -- Disclosing error : the CONES protocol -- Managing conflict and escalation : the HARD protocol -- Giving information effectively : the SAFER protocol -- Requesting autopsy or organ donation -- Conclusion : putting it all together and making a difference in communication.
Includes bibliographical references and index.
Keywords: General Medicine, Health Professions; Truth Disclosure; Communication; Physician's Role -- psychology