000			01115cam a2200241 a 4500
001			1477846
008			071215s2008 nyuac b 001 0 eng d
020			_a9780071590730
020			_a0071590730
041	0	9	_aeng
060			_aWX28 _bB26 _2
100			_aBerry, Leonard L. _9285
245	1	0	_aManagement lessons from Mayo Clinic : _binside one of the world's most admired service organizations / _cLeonard L. Berry, Kent D. Seltman.
260			_aNew York : _bMcGraw-Hill, _c2008.
300			_axv, 276 p. : _bill., ports. ; _c24 cm.
504			_aIncludes bibliographical references and index.
505			_aContents _tThe 100 -year brand _tPreserving a patient - first legacy _tPracticing term medicine _tPracticing destination medicine _tPartnering for leadership _tHiring for values- and talent _tOrchestrating the clues of quality _tCreating , extending and protecting the brand _tInvesting in tomorrow's organization _tRealizing human potential _tIndex
650		0	_aHospitals and other health facilities _9272
700			_aSeltman, Kent D. _9286
942			_2ddc _cBK
999			_c182 _d182