Includes bibliographical references and index.

The Entry Functions of Clinical Microsystems. -- Conclusion. -- Summary. -- Key Terms. -- Review Questions. -- Discussion Questions. -- References. -- Set the following H1 in second color. -- Chapter Five Action Guide. -- Process Mapping with Flowcharts. -- Access Measures and Tools. -- C.A.R.E. Vital Signs. -- Reference. -- 6: Designing Preventive Care to Improve Health. -- Learning Objectives. -- The Work of Preventive Health Care. -- An Action-Based Taxonomy of Preventive Health Services. -- Conclusion. -- Summary. -- Key Terms. -- Review Questions. -- Discussion Questions. -- References. -- Set the following H1 in second color. -- Chapter Six Action Guide. -- Radiology Microsystem Preventive Activity of Mammography. -- 7: Planning for Responsive and Reliable Acute Care. -- Learning Objectives. -- Anticipating the Needs of Acutely Ill Patients. -- Defining Acute Care Needs of Patients and Families. -- An Overview of Design Requirements for Acute Care. -- Advanced Access and Effective Care Transitions -- Conclusion. -- Summary. -- Key Terms. -- Review Questions. -- Discussion Questions. -- References. -- Set the following H1 in second color. -- Chapter Seven Action Guide. -- 8: Engaging Complexity in Chronic Illness Care. -- Learning Objectives. -- An Invitation to Complexity. -- The Experience of Chronic Illness. -- The Burden of Chronic Illness. -- The Goals of Chronic Illness Care. -- Clinical Complexity in Chronic Illness Care. -- Designing for Complexity Through Alignment of Problems and Practice Solutions. -- The Nature of Complex Adaptive Systems. -- The Chronic Care Model. -- Care Coordinaton and Transitions. -- Patient Self-Management. -- Conclusion. -- Summary. -- Key Terms. -- Review Questions. -- Discussion Questions. -- References. -- Set the following H1 in second color. -- Chapter Eight Action Guide. -- Star Generative Relationships. -- Reference. -- 9: Supporting Patients and Families Through Palliative Care. -- Learning Objectives. -- The Need for Palliative Care in Modern America. -- End-of-Life Experience Yesterday and Today. -- Principles of Palliative Care. -- Reducing Variation in End-of-Life Care. -- Core Processes in Palliative Care. -- Care Coordination Near the End of Life. -- Formal Palliative Care and Hospice Programs. -- Planning for Both Life and Death with Advance Directives. -- Conclusion. -- Summary. -- Key Terms. -- Review Questions. -- Discussion Questions. -- References. -- Set the following H1 in second color. -- Chapter Nine Action Guide. -- Mental Models. -- Using the Ladder of Inference to Explore Mental Models. -- Reference. -- 10: Designing Health Systems to Improve Value. -- Learning Objectives. -- From Parts to Whole. -- New Vision of Integrated Systems to Produce High Value. -- The Execution Triangle. -- Leading Change at All Levels. -- Changing Local Culture. -- The Path Forward for Making High-Value Health Systems. -- Summary. -- Key Terms. -- Review Questions. -- Discussion Questions. -- References. -- Set the following H1 in second color. -- Chapter Ten Action Guide. -- Micro-, Meso-, and Macrosystem Matrix. -- Name Index. -- Subject Index.